These Policies and FAQ are part ofTiny Earth Toys Terms of Service. If you purchase toys from us, these policies form a part of the contract between you and us. Please review these policies carefully. If you do not agree with these policies, you must not purchase any toys or toy subscriptions from us.
What is included in a toy subscription?
Each shipment comes with a selection of educational wooden toys that are curated by experts in sustainability and early childhood education. The number and types of toys included in each shipment will vary depending on the subscription level you sign up for. Our current subscription levels and pricing are described here.
How much does a subscription cost?
Our current subscription level and are pricing are described here. When you order a subscription you agree you will pay us the fees and charges described at the time of “check out.”
Do toy subscriptions automatically renew? Can I cancel at any time?
Yes and yes. For toy subscriptions, the subscription fee will be charged automatically to your payment method at the rate selected (each month, 6 months, 1 year, etc.) continuously, until you cancel. You may cancel at any time by logging in to your account online and adjusting your account settings or by e-mailing us athello@tinyearthtoys.com with your request to cancel.
Cancelling your subscription will stop any future recurring charges, but this will not result in a refund of any previously-paid fees or charges. No refunds are provided for fees or charges already paid.
How do I make payments to you? What are the payment terms?
All fees and charges are due immediately when incurred. To make payment, you will be asked to provide at least one valid credit card, debit card or other method of payment (your “payment method”). Payment will be made for any Fees by charging the payment method you provided. You are responsible for providing accurate payment information and keeping this information current and up-to-date. By providing any payment information to us, you represent and warrant to us that you are authorized to use the payment method provided for payment of all fees and charges under this Agreement. It is your responsibility to ensure your payment method has sufficient funds. We are not responsible for bank or credit card fees associated with an overdraft on the applicable payment method.
If at any time your payment is out of date or is unable to be used by us to charge our fees or other charges to you, we will in good faith attempt to notify you by e-mail to the e-mail address we have on file for your account. Failure to provide up-to-date and accurate Payment Account information may result in suspension or termination of your subscription and account (in addition to any other rights we may have).
Do you offer any promotional pricing or discounts?
In some cases, yes. Your toy subscription or toy purchase may start with a free trial offer or other discount. These promotions apply only for the period and as specified at “check out.” We reserve the right, in our sole discretion, to determine your eligibility for promotions and will notify offenders of any perceived fraudulent activity, which may result in, but is not limited to, suspension or termination of your subscription and account (in addition to any other rights we may have).
Are your subscription fees and subscription packages subject to change?
Yes. The subscription fees, toy availability and the mix of toys included at any particular subscription level are each subject to change with prior notice to you. In connection with our prior notice to you of any such subscription change, you will be given an opportunity to cancel your subscription before incurring any additional charges (including any additional charges at increased pricing rates). If you do not cancel before the next payment is scheduled to be charged (when we have indicated the subscription change will take effect), the monthly subscription fee for the updated subscription package (including at the increased pricing rate, if applicable) will be charged automatically to your payment method in that period and in each period thereafter until you cancel.
Can I exchange my toys?
We offer free shipping and returns or exchanges for 30 days for new toys that are in their original packaging with no damage. Please note that returns are not guaranteed and certain product categories including any “Good” condition or “Excellent” condition used toys are not subject to return and are considered final sale.
Who pays for shipping?
If you purchase from us, you may be asked to pay for shipping.
How long will it take to receive my toys after I order?
Shipping times vary based on destination but packages are generally received within 5-10 business days. Tracking information is emailed upon shipment to better plan for your arrival.
What age of toys should I select?
We encourage you to only browse toys that are in your child’s age category and be conscious of the age grading that is given on each toy. These age recommendations include safety considerations. Please be very mindful not to give toys to children younger than the age listed on the product.
What happens if a toy becomes damaged while I’m using it?
We of course expect each toy to be used and played with, and understand that light damage or other ordinary wear and tear may occur. If a toy breaks after normal use, please remove the toy immediately from your child’s access and email us at hello@tinyearthtoys.com with images of the toy.
Where can I receive a return label?
Just e-mail us athello@tinyearthtoys.com and we will send you a replacement label that you can print on your own.
A toy arrived at my address already damaged or missing parts (e.g., not due to me or my use). What should I do?
We’re sorry for this inconvenience! Please send an e-mail tohello@tinyearthtoys.com at your earliest convenience to let us know your items were damaged in transit or before. We will ship you a replacement toy(s) at no additional charge to you, please keep and return the damaged items using the return materials we provide in your replacement shipment.
What if I want to gift Tiny Earth Toys?
That’s fantastic! We have two options for gifting. You can either purchase gift gift cards or add the gift to your registry. If you are currently using Babylist as your registry, you can add any of our items to your registry through Babylist’s easy tool foundhere.
We are not affiliated with Babylist in any way, so your use of Babylist’s service will be subject to their own terms and conditions and privacy policy (which we encourage you to review carefully before using their service), and you understand and agree that we do not control and are not responsible or liable for any problems or issues you may have using Babylist’s service, and any issues with Babylist’s service should be addressed to their customer service department.
I canceled my subscription. What do I need to do now?
We’re sorry to see you go, and hope you’ll consider re-subscribing soon.
What will happen if my payment method has expired or is declined?
If you have a subscription and your subscription is due to renew and your payment method fails, we will attempt to notify you by e-mail to the e-mail address we have on file for your account. Unless we have otherwise agreed with you in writing, we reserve the right to cancel your subscription at the end of the current subscription period.
Do you offer a warranty on the toys?
No. While we strive to source Toys from reputable suppliers and include in our library of toys only Toys that we believe to be of high quality, we are not the manufacturer of these toys and therefore do not offer any warranty in regards to the Toys.
All Toys and any other products and services offered on or through our Website are provided “as is” without any warranty whatsoever (including, without limitation, any warranty of merchantability, fitness for a particular purpose or against infringement of intellectual property rights of a third party) whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so this disclaimer may not apply to you.
What are my remedies if a toy is damaged or otherwise defective?
Please see Questions #11 (limited right to return initial toys) and #12 (if toy arrives damaged or missing parts) for more information.
Except as provided above, you understand and agree that if a toy is damaged or otherwise defective in any manner your sole and exclusive remedy (and our only obligation and liability to you) is for us to use reasonable efforts to replace the toy with one is not defective, promptly and at our expense.
Do you offer refunds?
In certain situations where we have sold a brand new toy at full retail price, we will offer a 30 day window for refunds. This term only applies to items in their original packaging with zero use. In every other situation, all purchases are final. No refunds will be provided for fees you have already paid, unless otherwise agreed by us in writing. You are responsible for managing your subscription (such as by notifying us of any changes to your billing or shipping address or Payment Account information) and canceling your subscription if you no longer wish to use it. We encourage you to make note of your subscription renewal date.
Our pre-loved toys for sale are in good, functional condition but are not of new quality. These toys are final sale.
You also understand that our Terms of Service contain additional important information regarding your rights and obligations, as well as conditions, limitations and exclusions of our liability that might apply to you. Please see our Terms of Service for more details.
